Privacy policy.

BM Sydney – Privacy Policy


1. Overview

BM Sydney Building Materials Pty Ltd ("BM Sydney", "we", "our" or "us") and its affiliates are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose your personal information when you interact with us—whether by visiting our website, submitting a credit or COD account application, purchasing our products, or contacting our customer service, you agree to and consent to the storage, use and disclose of the information pursuant to this Privacy Policy.


2. What Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Date of birth

  • Business name (if applicable)

  • Address (billing and/or delivery)

  • Email address

  • Phone number(s)

  • ABN or ACN

  • Trade references (for credit applications)

  • Bank account, credit card or payment details

  • Identification documents (if required for verification)

  • Any other information you provide us in forms or correspondence

  • Device identity

  • IP address or standard web log information and any other information provided via our website or online presence.


3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an online enquiry, order, or application form (e.g credit or COD account form)

  • Register for an account or make a purchase

  • Communicate with us by phone, email, SMS, or in person

  • Use our website or social media channel

  • Participate in any of our advertising and promotion activities

We may also collect information from third parties such as credit reporting agencies or trade referees, with your consent or where otherwise permitted by law.


4. Why We Collect Your Information

We collect, hold, use and disclose your personal information for purposes including:

  • Processing and managing orders or applications

  • Providing you with our products or services

  • Managing customer accounts, including credit checks and invoicing

  • Responding to your enquiries or complaints

  • Sending administrative, transactional, or promotional communications

  • Meeting legal and regulatory obligations

  • Improving our services and website


5. Disclosure of Your Personal Information

We may disclose your personal information to:

  • Our employees, agents, or contractors

  • Credit reporting bodies and debt collection agencies (where applicable)

  • Service providers who assist in our operations (e.g. IT, accounting, delivery partners)

  • Legal, regulatory and government authorities when required by law

  • Any other party with your consent or as permitted by law

We do not sell your personal information to third parties.


6. Storage and Security

We store your personal information securely, whether in physical or electronic form, and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it, unless we are required to retain it by law.


7. Access and Correction

You may request access to the personal information we hold about you at any time. If the information is incorrect, incomplete or not up to date, you may request a correction.

To request access or correction, please contact us using the contact details provided below. We may ask you to verify your identity before fulfilling your request.


8. Website Usage and Cookies

Our website may use cookies and tracking technologies to enhance your experience and help us understand user behaviour. You can choose to disable cookies via your browser settings, but this may affect the functionality of our website.


9. Marketing

With your consent, we may use your personal information to send you marketing materials about our products, services or promotions. You may opt out of receiving such communications at any time by contacting us or following the unsubscribe instructions in our emails.


10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website and will take effect immediately upon posting.


11. Contact Us

For any questions, concerns, requests for access or correction, or to lodge a privacy complaint, please contact:

BM Sydney Building Materials Pty Ltd

Email: customerservice@bmsydney.com

Phone: 02 8488 1898 (Lidcombe) or 02 9728 9188 (Cabramatta)

Address: 27 Nyrang Street, Lidcombe NSW 2141, or

254 Railway Parade, Cabramatta NSW 2166